Shipping policy

Shipping Policy for SwiftFreight LIMITED

Thank you for shopping with us!
To serve you better, we will begin processing your order immediately after you click the Submit Order button.

  1. Shipping

1.a) We ship to most countries in the world via standard shipping for free and offer expedited shipping for $24.90.

1.b) When you place your order, you will receive an approximate delivery time based on the availability of your items. Shipping date estimates will appear on the order page depending on the shipping method you choose.

1.c) Please note that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.

  1. Shipping Procedure, Tracking Number, and Insurance

2.a) Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the globe every day and strive to provide you with services of the highest level.

  • Processing Time:1-3 business days
  • Shipping Time:
    • Standard Shipping:7-21 business days
    • Expedited Shipping:4-7 business days

2.b) Once your order is shipped, we will send you a tracking number via email. Please note that it may take up to 1-2 days for the tracking number to be updated online.

2.c) All orders are insured against loss. In the unfortunate event that your item is lost during transit, please contact us so we can provide you with a full refund.

  1. Returns, Refunds, and Exchanges

3.1 Returns
We accept returns on most products within 14 days for items that HAVE NOT BEEN USED, WORN, or ALTERED, and are accompanied by ALL tags and/or stickers attached along with original sale receipts.

3.2 Exchanges
1.a) All exchange requests must be received at our office within 21 days of receiving your order. We will do our best to fulfill your exchange request.

1.b) If your desired replacement item is no longer available, we will assist you in finding another item you like or process a refund if the item falls within our return policy.

1.c) Special offers are not refundable or exchangeable.

1.d) For size issues, we allow one exchange for the same item purchased.

3.3 Returns and Exchanges Procedure
1.a) If you wish to return or exchange your order, you must take reasonable care of the items, ensuring they are returned unused and in their original condition within 30 days from the original delivery date. We recommend obtaining proof of postage and insuring the return shipment, as you will be liable for the goods until we receive them at our warehouse.

1.b) In case of disputes, we recommend retaining proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please contact us for your return address.

1.c) All returns must be received by our office within 30 days of receiving your order. You are responsible for all costs incurred in returning the item to us.

1.d) For returns, we will process your refund within 14 days of receiving the returned product. Refunds will be issued through the original method of payment. Please note that original shipping charges are non-refundable.

1.e) For exchanges, we will ship the desired product to you within 14 days of receiving the returned product, as per our shipping policy.

  1. Damaged or Defective Goods

4.a) We are committed to selling only high-quality products and perform several quality checks before shipping.

4.b) If you have received a damaged or defective product, please contact us within 14 days of receiving your order to be eligible for a free exchange with a replacement product or a full refund.

4.c) Refunds for damaged or defective products will be processed within 14 days of receiving the returned item and will be issued through the original payment method.

4.d) For replacements, we will ship a new product to you within 14 days of receiving the damaged or defective product, as per our shipping policy.

  1. Events Outside Our Control
    We will not be liable for any failure to perform or delay in performance of any of our obligations if caused by events outside our reasonable control, including but not limited to fire, flood, severe weather, explosion, war, acts of terrorism, industrial disputes, or acts of local or central government or other competent authorities.
  2. Entire Agreement
    This Shipping, Returns, and Exchanges Policy, along with other notices on our website, constitutes the entire agreement between you and us regarding the purchase and supply of products.
  3. Contact Us
    If you have any questions concerning our Shipping, Returns, and Exchanges Policy, please feel free to contact us.

Customers will only be charged once for shipping costs (this includes returns); no restocking fee will be charged to consumers for the return of the product.

Contact Information

  • Trade Name:ProficientIQ LTD
  • Phone Number:+44 7664 416360
  • Email:awjtbbqiocw@outlook.com
  • Physical Address:12 Red Lane, EPWORTH DN9 0SW, United Kingdom

Thank you for choosing ProficientIQ LTD!

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